First and foremost IBP is a customer service organization. The most important capability we bring to your company is an uncompromising commitment to world class customer service. We treat every client as if they were our only customer. IBP assigns a team of four employee benefit professionals to each client assignment to ensure superior customer service and satisfaction. No problem or issue is too small or too complicated.

Most importantly, we act as the client advocate when problem claim situations arise. Any time an employee experiences a problem with the benefit plan, we ask that the problem be forwarded to our office and our customer service department will intervene on behalf of the employee to resolve the issue.

IBP also negotiates with the insurance carrier during the annual renewal process. During renewals, we bring a very aggressive market oriented posture to the table which enables us to act as your advocate and negotiate more efficiently with the marketplace to ensure that you are getting the best value for your employee benefit dollar.